Dune Ridge Main House, Paternoster

The guest hereby acknowledges that all rentals are subject to the following Booking Conditions and that all guests will be bound by these Terms and Conditions:

- Upon paying a deposit or settling balance in full, you acknowledge your acceptance and understanding of these Conditions. Please note that all guests are required to sign an indemnity form on check-in.

Outstanding Balance:

- Please ensure that the outstanding balance is paid at least 7 working days prior to arrival.

- Should a booking be made less than 7 days prior to arrival, the full amount is payable as deposit.

- Kindly forward proof of payment via e-mail or provide on arrival.

Key & Breakage Deposit:

- A key & breakage deposit is payable with the deposit.

- The amount depends on the unit.

- Keys will not be handed over under any circumstances unless the key and breakage deposit has been received.

- The key & breakage deposit is refundable by bank transfer within 5 – 7 working days after departure, once house has been checked and all found in order.

- Please note that the key deposit will be retained and additional charges imposed if more guests than booked for are found to be utilizing the premises.

- Please note that a cleaning fee may be deducted from the key and breakage deposit should a house be left with excessive dirty dishes and/or linen or any other unsatisfactory state.

- Please furnish the managing agent with your banking details on arrival for the refund.

- Please collect the keys from the accommodation office.

General:

- Please note that all the rental units are Self Catering therefore the managing agent ONLY provides a starter kit of toilet paper (one roll per bathroom), a small amount of washing up liquid and/or two dishwasher blocks and two rubbish bags.

- Please bring or buy your own wood.

- Unless otherwise stated, units are not serviced. If you would like to request a cleaner during your stay please contact the managing agent.

- This will be a separate arrangement, and cleaners can be paid directly in cash.

- During a longer stay, linen and towels will only be replaced after 7 nights, due to the current drought in the Western Cape. The house will not be serviced, only fresh linen provided.

- A booking will only be confirmed once the full deposit amount and key & breakage deposit have been received.

- The balance is payable by electronic fund transfer or credit/debit card 7 days before arrival.

- No keys will be handed over if full outstanding balance has not been received.

- The managing agent reserves the right to cancel & refund accommodation, or move guests to similar alternative accommodation should the need arise, for reasons beyond their control and not due to their negligence.

- The managing agent acts as an agent for individual owners of units and is not authorized to make or agree to refunds for any reason.

- Refunds will be made at the sole discretion of the rental property’s owner.

- In the event of a refund being authorized by the owner it will be subject to a 15% administration fee charged to the account of the guest. The guest consents to this deduction.

- Please note that the establishments let by the managing agents are not event venues, therefore large gatherings, parties, bachelors/ bachelorettes or spit braais are not permitted.

- There is an unofficial rule in Paternoster that everyone should be quiet after 22:00 at night.

- The managing agent would appreciate it if guests could adhere to this and respect the neighbours, failing which guests will be asked to vacate the premises.

- Bring along your own food, drinks, beach towels and wood.

Jurisdiction:

- All guests consent to the jurisdiction of the Vredenburg Magistrates Court in the event of any litigation that may result from this agreement.

- The managing agents legal costs will be charged as attorney & own client costs.

Check-in & Check-out:

- No check-ins will be entertained on Christmas day, Good Friday or New Years Day.

- A surcharge per hour or part thereof, will be charged for any arrivals later than check-in time as indicated.

- This surcharge is deductible from the Key & Breakage deposit. The guest consents to this deduction.

- Any unit that is not vacated by 10h00 will be subject to a surcharge fee per hour or part thereof, for each hour exceeding the check-out time.

- The surcharge is deductible from the Key & Breakage deposit. The guest consents to this deduction.

Security:

- As much as the managing agent would like to think the fishing village is a safe and friendly paradise, the reality is that this is South Africa and crime is everywhere.

- The managing agent would be failing in their duty to valued guests, not to point out that petty theft does happen when given the opportunity.

- The crime, which targets small high value items like wallets, cell phones, iPods, laptops, GPS’s, cameras and binoculars, is generally not violent.

- The managing agent strongly advises that all windows and doors are shut and locked and alarms armed when guests leave the unit unoccupied.

- Please also ensure that doors & windows are closed and locked at ground level and all vulnerable areas.

- Should the property have outside beams and stay/sleep functions, please take care to activate these at night.

- Also take valuables from your car into the house or lock in your boot.

- Often the property may be assessed by the door-to-door vendors (particularly those selling kreef/crayfish/shells) during the day.

- If you do purchase crayfish, rather do so at the fish market where no one gets close to your property.

- Remember that purchasing and being in possession of crayfish outside season is illegal and carries a severe fine.

- These simple measures should go a long way to safeguarding your personal belongings and possessions.