Roomys, Paternoster

- The guest hereby acknowledges that all rentals are subject to the following Terms and Conditions and that all guests will be bound by these Terms and Conditions.
- Upon paying his/her deposit he/she acknowledges his/her acceptance and understanding of these Terms & Conditions.
- Check Out time is strictly at 11h00 on the last day of your stay. Any unit that is not vacated by 11h00 will be subject to a surcharge of R200 per hour or part thereof, for each hour exceeding the check out time.
- The surcharge is deductable from the Key & Breakage deposit. The guest consents to this deduction.
- A R500 or R1000 Key & Breakage deposit (depending on size of accommodation) is payable together with the 50% deposit for the booking.
- The agency will refund to the guest by bank transfer within 7 working days after departure, excluding any deductions once the unit has been checked and all is found in order.
- Please ensure you furnish us with your banking details on or prior to arrival.
- Check-In time is strictly between 14h00 – 17h00 (Mon – Thu), 14h00 – 19h00 (Fri) & 14h00 – 16h00 (Sat & Sun) & 14h00 – 16h00 (Public Holidays). A surcharge of R200 per hour or part thereof, will be charged for any arrival later than check-in time as indicated. This surcharge is deductable from the Key & Breakage deposit. The guest consents to this deduction.
- All Rates are inclusive of VAT at 14% and are subject to change without prior notice.
- The agency reserves the right to cancel & refund accommodation, or move guests to similar alternative accommodation for reasons beyond our control and not due to our negligence.
- A booking will only be confirmed once the full deposit amount as well as the key & breakage deposit have been received by the agent.
- The balance is payable by electronic fund transfer or credit/debit card on or prior to arrival.
- The deposit as well as the key/breakage deposit is to be paid within 48 hours of making the initial booking. Failing this will result in the provisional booking being cancelled.
- No keys will be handed over until the full outstanding balance has been paid prior to or on arrival.
- Should any damages or losses be noted after departure the amount for the item/s will be deducted from the breakage deposit. The guest consents to this deduction.
- The agency acts as an agent for individual owners of units and is not authorised to make or agree to refunds for any reason. Refunds will be made at the sole discretion of the rental propertys owner.
- In the event of a refund being authorised by the owner it will be subject to a 15% administration fee charged to the account of the guest. The guest consents to this deduction.
- No parties of any sort (Bachelor/ette, birthday etc.) are permitted at any of our units.